THE RULES OF THE GAME

These are our general terms and conditions.

This text legally sets out the rights and obligations of Pineut and our customers. While we always strive to satisfy our customers, it is necessary to publish these conditions in this form.

 

If you have a question about an order or delivery, or any comments regarding these terms, please contact us at info@pineut.nl. We aim to resolve all matters through mutual consultation.

Prices

All product prices are in euros, including VAT. Prices listed on the website are subject to stock availability and unintentional errors in the title, description, price, or quantity of the product. We cannot be held liable for (typing) errors on our website or in our offers.

Delivery

Orders placed on working days before 23:00 are usually shipped the same day via PostNL. Delivery times are indicative and not legally binding.

  • Netherlands: Free shipping for orders over €35.00 (incl. VAT). Orders below €35.00 (incl. VAT) incur a shipping fee of €5.95.

  • International: Shipping costs vary depending on destination.

Once the goods are deemed delivered, the buyer assumes all risk of direct or indirect damage to or caused by the goods. By accepting delivery, you confirm the order has arrived in good condition. If the package is visibly damaged, please refuse it and have it returned. Pineut cannot be held responsible for the condition of the order once it has been accepted from the transport company.

If there is an issue with delivery, please contact info@pineut.nl. We will work with you to find a suitable solution. Returns are only possible with our explicit consent and under conditions set by Pineut.

Payments

Payment must be made at the time of ordering via the website. Orders will be processed once payment is received.

Service 

Do you have questions about Pineut products, need help, or want inspiration for creating something special? We offer lifetime support. During the entire shelf life of our products, we are available to provide advice and assistance. Together, we can create something beautiful!

Right of return

Products sold by Pineut are food items, and therefore, no right of return applies.

Protection of personal data

In accordance with legal provisions, you have the right to:

  • Object to the use of your data for direct marketing purposes

  • Access all information we hold about you

  • Correct any incorrect data

Your data may be shared under strict conditions to process payment and delivery, including sharing address details with PostNL for shipping purposes.

Contact

For questions or information before, during, or after placing your order, please contact us at info@pineut.nl or 010-8458986. We commit to responding as quickly and accurately as possible.